Business Operations

Ensuring Accountability & Internal Customer Service At Your Institution

Thursday, May 29, 2025

10:15 AM - 11:15 AM PT

Room: 363

Session Description
Join our panel discussion as we share insights on how to implement a comprehensive strategy to improve accountability and internal customer service. By fostering a culture of responsibility and providing exceptional service to internal stakeholders—including faculty, staff, and students—this initiative seeks to enhance operational efficiency, promote positive relationships, and align the institution's actions with its core values.

Multiple panel speakers will share how they have fostered a culture of accountability and prioritized internal customer service to yield better outcomes at their institution. Audience participation will be encouraged to share challenges, ideas, and best practices. Audience participants should leave this session motivated to implement positive change within their institution.

Speaker(s)

Chesa Donovan

Executive Director of Business Development
Global Financial Aid Services, United States

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Chyrl Ayers

Chief Executive Officer
Global Financial Aid Services, United States
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Chad Bertelkamp

Corporate Vice President of Financial Aid
ATA College
Louisville, Kentucky, United States